Kenneth Baucum

Last updated October 31st 2011
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Kenneth Baucum
Tulsa, Oklahoma
http://www.kennethbaucum.com
918.200.9179

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ABOUT US
I'm a bridge builder. You need me on your team to build bridges between people and technology to bring your customers closer to your business and to help your team function more efficiently.

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CAREER DEVELOPMENT

SageNet
Network Operations Center Engineering Coordinator

February 2009 - Present
Tulsa, OK
  • Designed, implemented & maintained time-saving & productivity-increasing software tools & applications for the NOC. The tools drastically reduced errors, call time & increased the speed at which specific issues could be diagnosed.
  • Assisted Network Engineers with troubleshooting network connections from analog dialup to T3, interfacing with ISPs & interpreting performance data.
  • Monitored network connections for availability & worked with client sites & ISPs to troubleshoot & resolve connectivity issues.

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AT&T Mobility
Customer Service Representative

May 2008 - February 2009
Tulsa, OK
  • Worked in Customer Care, Customer Retention Team & Tier II Technical Support supporting wireless customers across the United States. Experienced in dealing with Blackberry email integration, resolving voice/data connection issues, product support & device troubleshooting.

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Eastland Baptist Church
Graphics Designer / I.T. Specialist

March 2004 - January 2010
Tulsa, OK
  • Designed & produced websites, brochures, posters & multimedia presentations to support the organization's events & vision.

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Accelerated Computer Solutions
Business Owner and Operator

May 2001 - September 2009
Tulsa, OK
  • Worked with several corporate and many home office clients to produce professional, easy to use websites that speak to their target audiences.

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EDUCATION

Univeristy of Tulsa
Bachelor of Science in Management Information Systems (candidate)

August 2004 - May 2008
Tulsa, OK

4.0 Major Grade Point Average

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EXPERTISE
Programming/Web Development - HTML, CSS, XHTML, PHP, MySQL, ASP, MSSQL, Ajax, Smarty, AutoIT, BASH, some Java & Javascript
Operating Systems - Ubuntu & RedHat Linux, Ubuntu LAMP web server (Linux, Apache, MySQL, PHP), Windows 95/98/2000/ME/XP/Vista/7
Software - Adobe Creative Suite, OpenOffice.org, Microsoft Office & various open-source software packages on Windows & Linux for graphic design, office productivity & network management.

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