Kenneth Baucum

Last updated February 24th 2012
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Kenneth Baucum
Tulsa, Oklahoma
http://www.kennethbaucum.com
918.200.9179

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CAREER DEVELOPMENT

SageNet
Network Operations Center Engineering Coordinator

February 2009 - Present
Tulsa, OK
  • Designed, implemented & maintained time-saving & productivity-increasing software tools & applications for the NOC. The tools drastically reduced errors, call time & increased the speed at which specific issues could be diagnosed.
  • Assisted Network Engineers with troubleshooting network connections from analog dialup to T3, interfacing with ISPs & interpreting performance data.
  • Monitored network connections for availability & worked with client sites & ISPs to troubleshoot & resolve connectivity issues.
  • Designed and published aesthetically pleasing and technically accurate network processes, operations and typologies for our mission-critical operations, for use internally as well as by our clients.

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AT&T Mobility
Customer Service Representative

May 2008 - February 2009
Tulsa, OK
  • Worked in Customer Care, Customer Retention Team & Tier II Technical Support supporting wireless customers across the United States. Experienced in dealing with Blackberry email integration, resolving voice/data connection issues, product support & device troubleshooting.

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Eastland Baptist Church
Graphics Designer / I.T. Specialist

March 2004 - January 2010
Tulsa, OK
  • Designed & produced websites, brochures, posters & multimedia presentations to support the organization's events & vision.

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Accelerated Computer Solutions
Business Owner and Operator

May 2001 - September 2009
Tulsa, OK
  • Worked with several corporate and many home office clients to produce professional, easy to use websites that speak to their target audiences.

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EDUCATION

Univeristy of Tulsa
Bachelor of Science in Management Information Systems (candidate)

August 2004 - May 2008
Tulsa, OK

4.0 Major Grade Point Average

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EXPERTISE
Programming/Web Development - HTML, CSS, XHTML, PHP, MySQL, ASP, MSSQL, Ajax, Smarty, AutoIT, BASH, some Java & Javascript
Operating Systems - Ubuntu & RedHat Linux, Ubuntu LAMP web server (Linux, Apache, MySQL, PHP), Windows 95/98/2000/ME/XP/Vista/7
Software - Adobe Creative Suite, OpenOffice.org, Microsoft Office, Trac, SVN & various open-source software packages on Windows & Linux for graphic design, office productivity & network management.

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